Returns & Withdrawal
Information regarding Right to withdrawal and returns due to defect or non conformity.
Right to withdrawal
You have the right to withdraw from the contract, without giving any reason, within 60 days from when you or a third party with your authorization (i) receive the product or (ii) receive the last product in the case of a purchase involving several products delivered separately with the same order number.
To exercise your right to withdrawal, you should inform Diana E-Commerce Corporation SRL, with registered offices at 137/139 Via San Daniele in Torreglia (PD) - Italy, of your decision by sending explicit notification to this effect to email@example.com using the attached withdrawal form and following the instructions in the withdrawal confirmation email you will receive from Diana E-Commerce Corporation SRL. Remember to insert the duly compiled returns form into the parcel, complete with the RMA (Return Merchandise Authorization) code you will receive from our Client Service, together with the product and send it to:
Diana E-Commerce Corporation SRL c/o CAMPAGNOLO S.R.L. - Via Della Chimica, 4 - 36100 Vicenza (VI) – ITALY
If you don't have a printer, download the form, fill it out and send it to our customer care by email. Remember to include a reference to the order number inside the package so that we can recognize it
To comply with the returns terms, all you have to do is send the request on the form before the deadline date.
If you withdraw from the contract you will be refunded any payments you have made, including delivery charges (with the exception of any extra costs due to you having chosen a different kind of delivery than the least expensive standard option), without undue delay and in any case within 14 days from receipt by Diana E-Commerce Corporation SRL of your decision to withdraw. Costs will be refunded via the same payment method you used for the initial transaction, unless you request a different payment method, in which case you will pay any ensuing additional costs. The refund may be suspended until the goods are received or until you provide proof that you have returned the goods, whichever occurs earlier.
If you have received the product, you are kindly asked to return it to Diana E-Commerce Corporation SRL without undue delay and, in any case, within 14 days from when you communicated your withdrawal. To comply with the terms you must return the goods before the 14-day deadline. You must pay the direct costs incurred for returning the goods. If you exercise your right to withdrawal via the Website, using the dedicated returns service, before confirming the returns request you will be informed of the transport costs for returning the goods.
Returns due to defect or non-conformity
Should you have received an incorrect or damaged product, please contact our Customer Care to request your RMA code, sending the duly compiled returns form, together with photographic proof. You can use the contact form to do so or write to firstname.lastname@example.org.
Our Customer Care will send you a confirmation email with instructions for returning the goods and indications for a replacement article or refund.