F.A.Q.

Here you can find the answers to the frequently asked questions

Documentation Tutorial videos F.A.Q.
Documentation Tutorial videos F.A.Q.
Yes. The safety release system, developed by the R&D department to protect the derailleur in case of impact, can also be manually activated. This allows the derailleur to be disengaged and manually positioned on the desired sprocket, enabling the rider to select a gear even without battery power. To restore normal operation, simply use the configured button or lever on the Ergopower control to move the rear derailleur to the smallest sprocket; it will automatically re-engage.
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Super Record 2x pulleys feature a ceramic bearing for the upper pulley and a standard bearing for the lower one. In other applications (2x with clutch and 1x), standard bearings are used. Record pulleys, on the other hand, use standard bearings in all configurations.
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Yes, provided the cage assembly layout is respected. Pulleys do not have a rotational direction, but they must be installed in the correct position (upper and lower), as indicated on the component.
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Correct chain length is essential for optimal system performance, especially in 1x configurations. A dedicated chain manual is available at the provided link, including all installation instructions. For further details, refer to the technical document on chain length. The procedure is the same for both Super Record and Record.
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There are three mounting options for Record, depending on the frame: 1. Campagnolo UDH direct mount (standard supply) > code: AC26-UDHDM (hanger only). This is the same component used for Super Record. 2. Traditional hanger (optional) > code: RD03-13SJ. Also compatible with Super Record. Note: the Super Record hanger (code RD-SR210) is not compatible with Record. 3. Direct mounting on a direct mount hanger. No additional links or adapters required.
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The application, available on the Apple App Store and Google Play, is the single platform used across the entire WRL ecosystem and is called the My Campy App. The app is essential for customizing controls and rear derailleur settings, keeping firmware up to date, and ensuring optimal system performance. It also allows real-time monitoring of component status, such as battery charge level and Power Meter calibration. The Garage feature is also included, allowing multiple bikes to be saved, each with its own setup, and enabling dedicated monitoring of their configuration and status.
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The front adapter, which is always necessary for both 140 and 160 mm discs, and the rear adapter if a 160 mm disc is to be fitted at the rear
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No, the pads with spring code DB-310 must be used with the new calipers.
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No, the intercompatibility tests for the two oils and all hydraulic system components were carried out only for these two types of oil.
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