F.A.Q.

Here you can find the answers to the frequently asked questions

Documentation Tutorial videos F.A.Q.
Documentation Tutorial videos F.A.Q.
No, it’s not necessary.
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While on Super Record and Record 2018-2020 groupsets it is possible to adjust the free stroke to S (short) or L (long); on the master cylinder 2021 this adjustment is not possible.
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No, it’s not necessary.
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It is a fundamental aspect for the proper operation of the crankset and in order to avoid damage and hazardous situations. The use of a torque wrench is necessary when tightening to torque. An inadequate installation can void the warranty in the case of damage to the crankset or its parts.
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Campagnolo tools are available as spare parts. To order tools, contact your nearest Pro-Shop. To view the tools you can download the spare parts catalogue (the tools are located at the end of the catalogue).
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Campagnolo produces a series of extremely high quality tools designed specifically for our products. Check with your retailer to find the right tool for the job. Though other manufacturers offer tools of various types, there are too many of these on the market for us to be able to test their quality or suitability for use on Campagnolo products. In addition, even if we could test a tool we could never certify that it would always work well because the tools and/or the products could be modified and we cannot know the impact such modification would have on the suitability of the tool.
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The user manuals that accompany the products also contain instructions on maintenance. If necessary you can download them free of charge. You can also consult the technical videos regarding the main servicing operations.
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Many maintenance or repair operations on bicycles require specialised knowledge, specific tools, and experience. Good general mechanical know-how may not be sufficient to ensure repairs that are technically adequate. In addition, it is often difficult to diagnose the problem with sufficient precision. Repairs carried out improperly may lead to accidents and serious personal injury. We recommend that you contact a qualified mechanic for all technical operations on your bicycle.
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Each Campagnolo component requires a different maintenance interval. Refer to the technical manuals or users manuals to check the recommended maintenance interval. In any case, we recommend that the minimum maintenance of the bicycle be carried out by a qualified mechanic with the following intervals: - First servicing after 100 km - Second servicing after 1000 km - In normal conditions, maintenance should then be carried out every 2000-5000 km. Particular conditions such as a heavy cyclist, rain, dust, use in competition, salt on roads due to snow, etc. may require shorter maintenance intervals. For example, it could be necessary to clean and lubricate the chain after every outing.
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The Pro-Shops are selected retailers, immediately recognizable by the special window sticker with yearly validity stamp, that represent the local dimension of Campagnolo professionalism. The Pro Shops are given "fast-lane" treatment for resolving returns under warranty and for procuring spare parts.
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