F.A.Q.

Here you can find the answers to the frequently asked questions

Documentation Tutorial videos F.A.Q.
Documentation Tutorial videos F.A.Q.
In the event of a defect covered by the warranty, you need to contact an authorized Campagnolo Service Center. In order for claims to be honoured, they must be presented within the period of validity of the warranty and within eight days from the discovery of the defect. Before sending any product to a Campagnolo Service Center to be inspected, you must obtain the authorization code for the return from the Service Center. They will give you a code that must be clearly visible on the outside of the packaging of the product. The issue of an authorization number does not constitute acceptance of the claim, which will be assessed by the Service Center after the product has been inspected.
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A product recognized as defective by Campagnolo will be repaired or replaced at our discretion, free of charge, by an authorized Campagnolo Service Center.
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Campagnolo guarantees its products for three years from the date of purchase.
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Because the rim sections of these wheels have a different geometry which does not allow the use of tyres with a particularly narrow cross-section, as set out in the table.
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As of January 2021, it is no longer necessary to use only Schwalbe tubeless tyres when converting to tubeless. See the updated procedure in the "Support/Documentation/Technical Manuals" area
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There is a rim-width-tyre-width compatibility table in the “Technical Specifications” chapter of the User Manual that comes with the tyres. The manuals are also available on this website. Please note that as of December 2021, a new rim-tyre-pressure compatibility table has been added for some wheels in the range. This table can be viewed in the "Support/Documentation/Compatibility tables"
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Yes, you can! The N3W freehub production license we authorize to third parties implies a geometrical respect that makes the match between their N3W freehubs and our AC21-N3W adapter. Some of the licensees might produce their own adapter since its drawings are part of the license too. For those who only produce the freehub... Campagnolo is here for you in case of need!
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The N3W freehub was created to host cassettes starting with 9 and 10 sprocket but it opens us a wide range of future opportunities. At the moment we are focused on disc brake developments so only our disc brake future wheels will be updated to this standard. Our Campagnolo rim brake wheels will continue to use the classic Campagnolo freehub. We cannot guarantee the same for third party wheels so, in case you will buy another brand's rim brake wheel with the N3W freehub and intend to use it on a Campagnolo rim brake drivetrain remember to purchase the AC21-N3W adapter because all our rim brake drivetrains have cassettes that start with 11/12 sprocket.
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Unfortunately no (the answer becomes yes only for certain Fulcrum products). We released our N3W standard for free and the drawings are public. All the hub/wheel manufacturers can adhere and produce our standard upon a licence request form to fulfill. What we force with our drawing specification is just the freehub outer geometry to match with our cassettes. Every hub producer then has a different interface between the freehub and the hub axle and its own engaging mechanism. That's why our N3W freehubs are not compatible with third party wheels. Please, check the list of N3W producers at the link above if you need a spare part for your third party wheel.
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