F.A.Q.

Campagnolo products maintenance info (14)

Yes. Impacts can compromise the structural integrity of the components and of the frame even if there are no visible alterations (e.g. cracks, abrasion, deformation, cuts, etc.). Since it is impossible to assess the damage precisely, all the components affected by the accident should be examined by a specialised mechanic and replaced where necessary.

Many maintenance or repair operations on bicycles require specialised knowledge, specific tools, and experience. Good general mechanical know-how may not be sufficient to ensure repairs that are technically adequate. In addition, it is often difficult to diagnose the problem with sufficient precision. Repairs carried out improperly may lead to accidents and serious personal injury. We recommend that you contact a qualified mechanic for all technical operations on your bicycle.

Campagnolo recommends that you contact one of our Pro-Shops, in the countries where they exist. The majority of qualified mechanics are able to carry out the main servicing operations on our products, but if this is not possible, you can always contact the Service Center in your country.

The brake pads are parts subject to wear and tear (i.e. they are made to be consumed) and are not covered by the warranty.

No, the warranty covers defects of materials and workmanship. It does not protect against damage to the product resulting from accidents.

The Campagnolo warranty does not cover damage caused by accidents.

The Campagnolo warranty does not cover: A) products without a sales receipt or invoice, which makes it impossible to establish the date and place of sale and also because of the risk of illegal or illicit provenance (stolen, contraband, sold in violation of the fiscal regulations, etc.); B) products on which the identification markings have been removed (serial number, production lot, product code etc.); C) products that have reached the end of their normal life cycle; D) damage caused by accidents, tampering, negligence, abuse or improper use, lack of appropriate or reasonable maintenance, corrosion, incorrect installation, repairs performed inadequately or spare parts installed improperly, use of non-compatible spare parts or accessories, use in conjunction with non-compatible components, modifications not recommend or approved in writing by Campagnolo, normal wear and tear or deterioration due to the use of the product, commercial use of the product; E) aesthetic imperfections related to the surface, finish, or appearance of the product that were evident or identifiable at the moment of purchase; F) damage occurring during product shipping or transport; G) lubricants, brake pads, and all other consumable materials; H) any expenditures related to the transport of the product to and from an authorised Campagnolo Service Center; I) the labour costs required for removing the product from the bicycle; J) compensation for inconvenience or for not being able to use the product while it is being repaired or replaced.

The advantage of the Campagnolo warranty is that we offer consumers a much longer time to see whether defects of materials or workmanship appear. It often happens, in fact, that if a product is not used frequently, one year may not be sufficient for finding a defect.

For the complete list of Service Centers, click here.

Search here for your nearest Pro-Shop.

F.A.Q.

ここでは、よくある質問に対する回答を見ることができます。