F.A.Q.

Campagnolo products maintenance info (14)

The Campagnolo warranty does not cover: A) products without a sales receipt or invoice, which makes it impossible to establish the date and place of sale and also because of the risk of illegal or illicit provenance (stolen, contraband, sold in violation of the fiscal regulations, etc.); B) products on which the identification markings have been removed (serial number, production lot, product code etc.); C) products that have reached the end of their normal life cycle; D) damage caused by accidents, tampering, negligence, abuse or improper use, lack of appropriate or reasonable maintenance, corrosion, incorrect installation, repairs performed inadequately or spare parts installed improperly, use of non-compatible spare parts or accessories, use in conjunction with non-compatible components, modifications not recommend or approved in writing by Campagnolo, normal wear and tear or deterioration due to the use of the product, commercial use of the product; E) aesthetic imperfections related to the surface, finish, or appearance of the product that were evident or identifiable at the moment of purchase; F) damage occurring during product shipping or transport; G) lubricants, brake pads, and all other consumable materials; H) any expenditures related to the transport of the product to and from an authorised Campagnolo Service Center; I) the labour costs required for removing the product from the bicycle; J) compensation for inconvenience or for not being able to use the product while it is being repaired or replaced.

The advantage of the Campagnolo warranty is that we offer consumers a much longer time to see whether defects of materials or workmanship appear. It often happens, in fact, that if a product is not used frequently, one year may not be sufficient for finding a defect.

For the complete list of Service Centers, click here.

Search here for your nearest Pro-Shop.

In the event of a defect covered by the warranty, you need to contact an authorized Campagnolo Service Center. In order for claims to be honoured, they must be presented within the period of validity of the warranty and within eight days from the discovery of the defect. Before sending any product to a Campagnolo Service Center to be inspected, you must obtain the authorization code for the return from the Service Center. They will give you a code that must be clearly visible on the outside of the packaging of the product. The issue of an authorization number does not constitute acceptance of the claim, which will be assessed by the Service Center after the product has been inspected.

A product recognized as defective by Campagnolo will be repaired or replaced at our discretion, free of charge, by an authorized Campagnolo Service Center.

Campagnolo guarantees its products for three years from the date of purchase.

Because the rim sections of these wheels have a different geometry which does not allow the use of tyres with a particularly narrow cross-section, as set out in the table.

As of January 2021, it is no longer necessary to use only Schwalbe tubeless tyres when converting to tubeless. See the updated procedure in the "Support/Documentation/Technical Manuals" area

There is a rim-width-tyre-width compatibility table in the “Technical Specifications” chapter of the User Manual that comes with the tyres. The manuals are also available on this website. Please note that as of December 2021, a new rim-tyre-pressure compatibility table has been added for some wheels in the range. This table can be viewed in the "Support/Documentation/Compatibility tables"

F.A.Q.

Here you can find the answers to the frequently asked questions